Patient Safety & Rights
Find patient advocacy resources and information. Learn how to ask questions or file complaints.
Resources on this page will help you:
- learn about Government of Manitoba frameworks, processes and laws related to patient safety
- learn how to advocate within the health care system for yourself or someone else
- find contact information to ask questions, communicate a concern or file a complaint
- find information about patient advocacy services for Indigenous Peoples
Patient Advocacy Resources
- About the Manitoba Institute for Patient Safety websiteThe Manitoba Institute for Patient Safety share a large amount of resources for patients and their families, health care providers and educators. Information includes: many downloadable brochures; tool kits with form templates and checklists; videos; and research articles. TIP: a good place to start looking is under the "Resources & Tips" menu and then under "Patients & Families".
- S.A.F.E. Toolkit - Self-Advocacy for EveryoneThe S.A.F.E. Toolkit is the Manitoba Institute for Patient Safety's (MIPS) main advocacy resource for patients. Like the main MIPS website the S.A.F.E. Toolkit site has a large amount of information, including about: patient rights; appointment a health advocate; accessing medical records; preparing for hospital stays and more. The Toolkit is made up of PDF documents that can be downloaded and printed.
Indigenous Patient Advocacy & Services
- Assembly of Manitoba Chiefs Patient Advocate Unit
Learn about a partnership with the Winnipeg Regional Health Authority that provides Indigenous patients and their families with with supports to navigate health care systems.
Making a complaint across different health care settings
- Contacts - ACCESS clinics, hospitals, care homesFind complaints contact information for specific health care sites: community offices (e.g., ACCESS clinics), hospitals and personal care homes.
Source: Winnipeg Regional Health Authority
- Reporting complaints or concerns other than "critical incident"The page directs you to contact information for Regional Health Authorities; The Protection for Persons in Care Office; the Manitoba Human Rights Commission; and the Manitoba Ombudsman, depending on the type of complaint. It also shares a contact list for the regulatory groups of different health professions. TIP: to find complaints contact information for specific health care sites visit the "Contacts..." list directly above.
Source: Government of Manitoba
Government of Manitoba patient safety information
- Manitoba Patient Safety Framework2015. This 5-year framework is the most recent guiding document about patient safety in Manitoba.
"Critical Incidents" and other incident reporting
"A critical incident refers to an unintended event that occurs when health services are provided to an individual and results in a consequence to him or her that: (a) is serious and undesired, such as death, disability, injury or harm, unplanned admission to hospital or unusual extension of a hospital stay, and (b) does not result from the individual's underlying health condition or from a risk inherent in providing the health services."
Source: Health, Seniors and Active Living, Government of Manitoba
- Critical Incident Reporting and InvestigationUse this page to learn all about how critical incidents are reported and addressed in Manitoba. TIP: start with the section called "Manitoba Critical Incident Reporting Guidelines".
- Critical Incident and other patient safety reportsRead about different "critical incidents" reported to the provincial government and find other reports about patient safety in Manitoba.
- Patient Safety Learning Advisories"Learning Advisories" are reports that describe an incident and that share the results of a review of the incident and lessons learned. Reports on this page date back to 2014.
- Manitoba laws related to "critical incidents"There are four Manitoba laws related to critical incidents in health care. Find short explanations and direct links to legislation.
- Protection for Persons in CareUse this page to learn how "person in care" in Manitoba are protected under the law. Find information about the Protection for Persons in Care Act; download a brochure that explains how to report abuse and basic information about investigations; download the "Facility Abuse Reporting Form"; find statistics related to reported abuse and contact information for The Protection for Persons in Care Office.
- Complaint ProcessTIP: Start with the section "Should I complain?" and click through to "see Expectations and Outcomes".
- Disciplinary PublicationsLearn details about past and current censures, inquiry panel decisions, license cancellations and license reinstatements.
SEARCH SMART: Privacy and Personal Information Laws
- Privacy and Your InformationBasic information about the different federal and provincial laws related to privacy and personal information - including Manitoba's Personal Health Information Act.
Source: Winnipeg Public Library