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FAQ

Are any library branches currently open for holds pickup and book returns?

All library branches are offering contactless holds pick-up and returns. Please visit our website for the list of locations and hours.

Book return chutes are open at all branches.

How does contactless holds pickup work?

You will receive an email or telephone notification when your hold is ready to be checked out, as well as how long it will be available for pickup.

Please follow these steps:

  • Call the library before you go to pick up your item(s) so your holds will be ready for you. Do not leave a message – please continue calling until you speak to a staff member. Visit our Contact Us page for the library phone numbers. (If you are picking up your items from the Millennium Library you do not need to call ahead as this branch offers walk-up service.)

  • Staff will ask for your name and library card number. Then they will check out the items to you, mark them with your name and tell you where to pick them up.

  • Visit the library during open hours and follow staff directions or signage to the designated pickup area; at most branches this will be near the front door or in the front vestibule.

  • Only one (1) person is allowed in the holds pickup area at a time – please wait outside if required. Please wear a face mask and practice physical distancing in the designated holds pick up area.

I don’t have a cell phone and/or landline. How can I call you when I get to the library?

If you don’t have a cell phone, please call us from home before you leave, and let staff know approximately when you’ll arrive. Staff will ask you for your name and library card number. They will check out the items to you, mark them with your name, and tell you where to pick them up. When you arrive, follow staff directions or signage to the designated pick up are and retrieve your items.

If you don’t have a telephone, visit the library during open hours. Follow signage directions – staff will be watching for you, or use the doorbell. Staff will ask for your name and library card number. They will check out the items to you, mark them with your name, and tell you where to pick them up.

Only one (1) person is allowed in the holds pickup area at a time – please wait outside if required. Please wear a face mask and practice physical distancing when in the designated holds pickup area.

How does contactless book return work?

Book returns are open at all branches 24/7.

Signs are posted showing where you can leave your library items.

Returned items will be quarantined for 4 to 5 days, after which time they will be checked in. These items will remain on your library card until checked in. We don’t charge overdue fines.

Can I change my holds to another branch?

Yes. Please contact the library at 204-986-6450 or via our online Ask Us! service for assistance. Please note that the library delivery system will be sporadic during this phase - while it is possible to move items to another branch, you can expect longer than usual wait times.

Can I pick up items for my family members or friends?

Yes. Please bring their library card with you when you visit the branch.

What are the hours of operation?

Millennium and St. Boniface branches:

Monday – 10am to 5pm
Tuesday – 10am to 8pm
Wednesday – 10am to 5pm
Thursday – 10am to 8pm
Friday – 10am to 5pm
Saturday – 10am to 5pm
Sunday – CLOSED

Harvey Smith, Munroe, Osborne, St. John’s, Cornish, and Windsor Park branches:

Monday – 10am to 5pm
Tuesday – 1pm to 8pm
Wednesday – CLOSED
Thursday – 1pm to 8pm
Friday – 10am to 5pm
Saturday – CLOSED
Sunday – CLOSED

Bill and Helen Norrie, Charleswood, Fort Garry, Henderson, Louis Riel, Pembina Trail, St. Vital, St. James-Assiniboia, Sir William Stephenson, Transcona, West Kildonan and Westwood branches:

Monday – 10am to 5pm
Tuesday – 10am to 8pm
Wednesday – 10am to 5pm
Thursday – 10am to 8pm
Friday – 10am to 5pm
Saturday – CLOSED
Sunday – CLOSED

My library card has expired. How can I get it renewed?

If your card is up for renewal, please contact us through our Ask Us form or by phoning a library branch. A staff member will be able to renew your card for you.

My card has expired. How can I borrow items?

Please visit the Library memberships tab for this information.

How long are items checked out?

Most items may be borrowed for a period of three weeks. Please visit the Membership Guide for borrowing limits and details.

I returned my library materials a few days ago, but they still show up on my account. Why?

Returned items are quarantined for 4-5 days, after which time they are checked in. These items will remain on your account until they are checked in. Please check your account in a few more days.

My library books and materials are very overdue. How much will I have to pay?

Nothing! Library overdue fines and DVD/Blu-ray borrowing fees were eliminated earlier this year.

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